` Osheaga | Ticket FAQs

Ticket FAQs

When do Osheaga passes go on sale?

Osheaga 2016 Weekend General Admission passes, Gold Passes and Platinum Passes go on sale Tuesday, February 23rd at noon. 

Passes are issued to ONE PERSON for the duration of the festival and are non-transferrable.  
Single-day passes will go on sale at a later date, subject to availability following the sale of weekend passes.

When will my passes be mailed to me?

Passes purchased prior to June 15th will tentatively ship beginning July 1st, 2016. (subject to change)
Passes purchased later than June 15 will be shipped at a later date to be determined. (subject to change)
Please join our newsletter or follow us on Twitter and Facebook for updates.

Why can't I select electronic passes (e-passes ) as a shipping option?

Osheaga is not offering electronic passes (e-passes ) for the 2016 edition due to security/anti-fraud issues. 

Can I buy my passes through a reseller?

It is strongly advised that you purchase via osheaga.com and avoid buying from a reseller considering we cannot ensure the validity of the passes they sell. There is no way to guarantee the validity of a pass purchased from a vendor other than evenko or Osheaga until the first day of the festival, when we scan your pass at the entrance of the site.

What is the virtual waiting room?

Osheaga believes in offering fans an equal opportunity to purchase Osheaga passes. This is why the sale of passes takes place through a virtual waiting room, which uses a random process to ensure that all fans within the waiting room have an equal chance at purchasing passes. The virtual waiting room opens its doors a minimum of 30 minutes before the announced on-sale time.

A place in the waiting room does not guarantee access to passes.

When the sale begins, the system cuts access to the waiting room. A draw amongst all users within the waiting room determines the order of access to passes. The virtual waiting room displays a message that randomly advises users when it is their turn to purchase passes. In the event of a sell-out, those users who were not selected will receive a message advising them that the sale is over.

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